Privacy Policy

Introduction

This privacy policy applies to the Reply Guy application (hereby referred to as the "Application") for mobile devices that was created by Capx Ecosystem Apps FZE (hereby referred to as the "Service Provider") as a commercial service. This service is intended for use "AS IS".

Reply Guy is an artificial intelligence-powered application designed to help users grow their Twitter/X account presence by generating relevant replies and providing engagement discovery services. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you download and use our Application.

1. Information We Collect

The Application collects information to provide and improve our Twitter engagement and discovery services. We collect the following types of information:

Account Information

When you create an account, we collect your email address, username, and profile information necessary to establish and maintain your account with Reply Guy.

Twitter Data

With your authorization, we access your Twitter profile information, tweets, engagement metrics, and connection data through Twitter's API. This includes information about your followers, following list, tweet history, and engagement patterns to provide personalized recommendations and reply suggestions.

Usage Information

We collect information about how you interact with our Application, including features you use, profiles you view, replies you generate, swipes you make, and your engagement patterns within the app. This helps us understand user behavior and improve our services.

Transaction Data

If you make purchases through the Application, we collect credit card information, purchase history, subscription status, and payment information processed through our payment provider, Stripe. Payment processing is handled securely by Stripe, and we do not store complete credit card details on our servers.

Device Information

We automatically collect information about your mobile device, including device type, operating system, unique device identifiers, IP address, mobile network information, and device settings to ensure the Application functions properly and to troubleshoot technical issues.

Communication Data

We collect messages you send to our support team, feedback you provide about the Application, and any other communications you initiate with us to respond to your inquiries and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Maintain Services: To deliver the core functionality of Reply Guy, including generating relevant Twitter replies, discovering engagement opportunities, and surfacing relevant profiles for you to engage with.
  • Personalization: To personalize your experience based on your Twitter profile, engagement patterns, and preferences to provide more relevant reply suggestions and recommendations.
  • Service Improvement: To analyze how users interact with the Application, identify usage patterns, and improve our recommendation algorithms and matching capabilities.
  • Account Management: To process payments, manage your subscription status, and maintain your account information.
  • Communication: To send you important information about your account, service updates, new features, and marketing communications (which you can opt out of at any time).
  • Security and Fraud Prevention: To detect, prevent, and address fraud, abuse, and security incidents to protect the integrity of our service and user accounts.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
  • Customer Support: To respond to your inquiries, resolve issues, and provide technical support.

3. Information Sharing and Disclosure

General Policy

We do not sell your personal information to third parties. We are committed to protecting your privacy and only share your information in the limited circumstances described below.

With Your Consent

We may share your information when you explicitly agree to share it. For example, when you authorize us to access your Twitter data through Twitter's OAuth authentication, you are consenting to our collection and use of that information as described in this policy.

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Application and providing services to you. These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your information. Our primary third-party service provider is:

  • Stripe: Payment processing and transaction management. Stripe has its own privacy policy that governs how they handle payment information. For more information, visit Stripe's Privacy Policy.

Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, court orders, or government requests;
  • Enforce our Terms of Service and other agreements;
  • Protect the safety, rights, and property of Capx Ecosystem Apps FZE, our users, or the public;
  • Detect, prevent, or address fraud, security, or technical issues;
  • Respond to claims of illegal activity.

4. Third-Party Services

The Application integrates with the following third-party services, each with their own privacy policies:

  • Twitter/X API: We use Twitter's API to access your public and authorized private Twitter data. Twitter's privacy practices are governed by their Privacy Policy.
  • Stripe: Payment processing and billing services. See their Privacy Policy for details on how they handle payment information.

We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service before providing your information or authorizing access to your accounts.

5. Data Retention Policy

We retain your personal information for as long as you maintain an active account with Reply Guy and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

User-Provided Data

User-provided data (such as account information, profile data, and communication records) will be retained for the duration of your account and for up to 90 days after account deletion, unless longer retention is required by law.

Twitter Data

Twitter data accessed through the API will be updated regularly and retained only as long as necessary to provide our services. Historical Twitter data may be retained for analytics purposes but will be anonymized and aggregated.

Transaction Data

Payment and transaction records will be retained in accordance with financial regulations and tax requirements, typically for a period of seven years.

Device and Usage Data

Automatically collected device and usage information will be retained for up to 12 months to help us improve our services and troubleshoot issues.

Data Deletion Requests

If you wish to request deletion of your personal data, please contact us at hello@capxecosystemapps.com. We will respond to your request within 30 days and delete your information as soon as reasonably practicable, except where retention is required by law.

6. Your Rights and Choices

Opt-Out Rights

You can stop all collection of information by the Application by uninstalling it from your mobile device. You may use the standard uninstall processes available on your device or through the Apple App Store.

Account Deletion

You can delete your Reply Guy account at any time through the Application settings or by contacting us at hello@capxecosystemapps.com. Upon account deletion, we will remove your personal information from our active systems within 30 days, though some information may be retained for legal or business purposes as described in the Data Retention Policy section.

Data Access and Correction

You have the right to access and correct your personal information. You can update your account information directly through the Application or by contacting us at hello@capxecosystemapps.com.

Marketing Communications

You can opt out of receiving promotional emails and marketing communications by clicking the unsubscribe link in any marketing email or by contacting us at hello@capxecosystemapps.com.

Twitter Data Authorization

You can revoke our access to your Twitter data at any time by disconnecting the Application from your Twitter account through Twitter's connected apps settings. This will prevent us from accessing new data, though previously collected data will be retained according to our Data Retention Policy.

7. Age Requirement

The Reply Guy Application is intended for and directed to users who are 18 years of age or older. In alignment with Twitter/X's own terms of service, you must be at least 18 years old to use our Application.

We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18. If we learn that we have inadvertently collected personal information from an individual under 18 years of age, we will take steps to delete that information from our systems immediately.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information, please contact us immediately at hello@capxecosystemapps.com so we can take necessary action.

8. Security

Capx Ecosystem Apps FZE is committed to safeguarding the confidentiality and security of your personal information. We implement reasonable physical, electronic, and procedural safeguards to protect information we collect and maintain, including:

  • Encryption of data in transit using SSL/TLS protocols;
  • Secure authentication mechanisms for account access;
  • Regular security assessments and updates;
  • Restricted access to personal information on a need-to-know basis;
  • Employee training on privacy and security practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

9. Policy Changes and Updates

We may update this Privacy Policy from time to time to reflect changes in our data collection practices, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and, where appropriate, by providing additional notice (such as through the Application or email).

Your continued use of the Application following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. If you do not agree with any changes to this Privacy Policy, you should discontinue use of the Application.

10. Your Consent

By downloading, accessing, and using the Reply Guy Application, you are consenting to the collection, use, and disclosure of your information as set forth in this Privacy Policy. If you do not agree with our privacy practices, please do not use the Application.

Your continued use of the Application following any changes to this Privacy Policy constitutes your acceptance of such changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us at:

Capx Ecosystem Apps FZE
Email: hello@capxecosystemapps.com

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

12. Additional Information

California Users (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. To exercise these rights, please contact us at hello@capxecosystemapps.com.

European Users (GDPR)

If you are located in the European Union or United Kingdom, your personal information is processed in accordance with the General Data Protection Regulation (GDPR). You have the right to access, correct, delete, and port your personal information. For more information about your rights or to exercise them, please contact us at hello@capxecosystemapps.com.

Data Processing

We process your information based on the following legal grounds:

  • Your explicit consent to use the Application and access your Twitter data;
  • Necessity to perform our contract with you (providing the Application and services);
  • Compliance with legal obligations;
  • Protection of vital interests;
  • Legitimate interests in improving our services and preventing fraud.